Your installers does not have access to your equipment. Support administrators at Somfy do NOT have access into the database to view nor operate your equipment. We assign high level administrative technician to troubleshoot in case of emergency, he /she must follow standard protocol in order to view the information, normally it is not necessary to operate the equipment.
Zigbee & RTS technology are long range radio protocol. One single Tahoma will be able to cover home until 300sqm and more.
We recommend max 10 users at the same time. All the user will share the same login and will automatically share all the control of the RTS & Zigbee devices.
No, your configuration would not be lost because setting are saved in the hub and in the Somfy cloud.
Password is not required to change setting for allowing easy changes to suit your regular updates. However password is required for login
Yes, Situo or Telis remote are handily, also it would be easier for your guests to operate without accessing to your phone.
An offline mode is available in case of internet failure. Just logging locally using Tahoma Living.
Only if you want the most accurate Sunrise/Sunset offset.
Tahoma application is compatible with Android tablets and iPad.
Go to www.somfy-connect.com and select "Lost your password ?" to recover your access credentials.
Your gateway is not connected to internet. Check your Router and make sure of Internet connection.
Press "Stop", select the blind again and then the desired direction Up / Down.
When there is an ambiance still running, the second ambiance will only be executed after the first scenario is finished.
No, all your configuration are stored in the hub and in the Somfy Cloud. 1. Download and install the app on the new phone. 2. Login with your password, input user name & update GPS location. Ready to use.
No. You need to recreate the scenario with new user name.
No. Tahoma living can work with local Wi-Fi also.
Yes, as long has the office Wi-Fi grant you an internet access.
Of course. We can control all motorized applications in RTS technology, so yes awning and louvre included.
Tahoma Living app allow to have until 40 scenario.
The recommended maximum number of devices is 50.
Remote monitoring & troubleshooting. Setting is saved in Cloud, easy for fault unit replacement more security - the home cannot be accessed with local Wi-Fi hacking
Yes, Tahoma Beecon support until 10 hub in the same installation
Tahoma Beecon can be placed anywhere conveniently in your house. No need to be near to the router. The recommendation Is to place the Beecon in a location able to cover all the house.
Yes, once properly configured voice control with Alexa are available.
Good network equipment and a newer mobile device make a difference.
1. Internet broadband fixed network with stable connection. 2. It must be able to resolve the full DNS names of the domain ".overkiz.com" via DNS server. 3. Ensure Don't block the TCP port 802 from router/firewall or service provider
Somfy use the latest encryption technologies for all the communication with server to ensure the best security.
No, RTS and Zigbee technologies are robust and consolidated Wi-Fi or Bluetooth devices will not interfere.
For a complete list refer to the compatibility list present on this page.
Yes, an internet connection is required for the first setup.
Asia Pacific area is served by the Singapore could.
You can contact your local Customer Service.
Yes, check the compatibility and partnership list.
Yes, Google Home and Google assistant are supported by Tahoma.
In the setting section, under MyHome menu, there is function "Add Scenario".
Tahoma Living offer, three type of scenario, Manual from the mobile app, Manual from a touch switch or Conditional. The conditional scenario can be triggered by time and date conditions or by events.
Under MyHome menu, there is a card with the list of all the scene created. The card can be pinned to the home page for an easier use.
In the setting section, under MyHome menu, there is function "Add Group".
Be sure that your Phone has the notification services enable, than every time you create a scenario triggered by sensor remember to tick the notification option.
Alarm mode is a convenient way to enable or silence all the notification.
In this section is possible visualize all the important communication sent by Somfy to Tahoma Living users. All the communication about temporarily downtime are available at this page.
In the menu page, in the section "About" there is a sub menu called "About App". There is published the app version.
Yes, under the section "Profile" is possible update the user profile name.
Latitude and Longitude of your position are used by the App to run at the appropriate time Scenario. Longitude and Latitude helps to identify dawn and dusk time at your position.
If the Tahoma Beecon indicator light is red, means there is not internet connection. The system will go on to work regularly locally, but will not be possible control the system or receive notification from the mobile app. In case is possible switch the app in the off line mode temporarily.
Tahoma Beecon indicator turn blue only during the Wi-Fi configuration. If no configuration procedure is started, please unplug and plug back the device to reboot it.
Please be sure that your mobile phone is connected to internet through your mobile provider or through a local Wi-Fi. Check also that the mobile app has "Mobile data" enable if no local Wi-Fi are available.
Please consult the following website for a more in depth trouble shooting: https://support.signal.org/hc/en-us/articles/360007318711-Troubleshooting-Notifications
For maintenance purpose: remote troubleshooting, box replacement etc. To send you information about upgrades, maintenance of the service For security purpose: when you call for support, Somfy can cross check your Identity.
What’s Somfy’s Warranty?
Somfy offers end product suppliers a 5-year warranty on all motors and controls. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. If the Somfy product fails within this 5 year period, we will repair or replace it free of charge through your end product supplier.
How do I Determine if My Somfy System is Still Under Warranty?
The best way to determine whether your Somfy product is still under warranty is to contact the retail dealer or company from which the system was purchased. Somfy offers dealers and window covering retailers a 5-year warranty on all motors and controls.